Rail Transit After-sales Service
For TIDS, EV-IPS and related onboard equipment. Select a contact based on the project region.
AFTER-SALES SERVICE
After-sales Service
Keep Equipment, Systems and Field Operations Running Reliably
Clear after-sales contacts are provided for rail-transit and low-altitude inspection projects. Contact the person responsible for your business and region so field issues can be addressed accurately.
Find an After-sales Contact ↓SERVICE ROUTINGONLINE
04after-sales contact lines
- Rail Transit
- North / Central / South China
- Low-altitude Inspection
- Dedicated Service Contact
01 After-sales Contacts02 Service Scope03 Information Preparation04 Service Process
FIND YOUR SERVICE CONTACT
Find the Right Contact by Business and Region
Select a phone number to call directly. Please provide the project name, site location and system or equipment name to support accurate diagnosis.
Low-altitude Intelligent Inspection After-sales Service
For equipment, software and platforms used in bridge, wind-turbine and confined-space drone inspection.
SERVICE COVERAGE
Continuous Support throughout the Project Lifecycle
From delivery handover through operations and maintenance, after-sales communication and technical coordination focus on actual field issues.
Project Delivery & Field Integration
Support equipment deployment, system integration and field-use handover during project delivery.
System Use & Operational Support
Assist with system operation, mission execution, data viewing and common usage issues.
Troubleshooting & Technical Coordination
Coordinate technical analysis using symptoms, operating environment and available records.
Equipment Maintenance & Operational Support
Address equipment status, software operation and maintenance needs during continued project use.
BEFORE YOU CALL
Prepare This Information for More Efficient Support
Complete information helps the after-sales team understand field conditions and coordinate the right support.
Project & Site Information
Project name, city or line, and current operating scenario.
Product & System Information
Equipment, software or system involved and any confirmed version information.
Symptoms & Time of Occurrence
How and when the issue occurred, whether it is reproducible and its impact on operations.
Field Records & Related Files
Where possible, prepare photos, video, screenshots, alerts or operating logs.
RECOMMENDED PROCESS
From Issue Reporting to Follow-up
The following is a recommended communication path; handling will be determined by the site and issue.
Select Business & Region
Find the after-sales contact for the project's business and location.
Describe the Field Issue
Explain the equipment, environment, symptoms and current impact.
Begin Technical Coordination
Clarify the issue from available information and connect the relevant technical team.
Resolution & Follow-up
Maintain communication on handling, recovery status and follow-up actions.
GENERAL ENQUIRIES
Contact Us ↗For Non-support Enquiries, Please Use the Contact Page
For solution consulting, business cooperation, visits and general enquiries, use the Contact Us page.